Terms and Conditions

1. GENERAL

All products are made to order. Orders are accepted and executed on the understanding that the Purchaser is bound by the Conditions of Sale.

2. PRICES

All prices quoted are inclusive of VAT.

3. PACKING, HANDLING & DELIVERY CHARGES

UK MAINLAND AND NORTHERN IRELAND: Delivery charges are applicable on all orders. Specific delivery costs can be quoted on request. orders@islajamesinteriors.com 

4. DESPATCH AND DELIVERY

4.1. DESPATCH: Any times quoted for despatch are given and intended as estimates only and the Company shall not be liable for any loss for failure to deliver or despatch within these times.

4.2. DELIVERY: Direct to customer sent from the supplier. Tracking information will be supplied. Under no circumstances can the Company accept liability for alleged nondelivery if a third party signature has been obtained on site. 

5. LOSS OR DAMAGED DELIVERIES

Goods should be checked on receipt or be signed for as ‘unexamined’ and if cartons or external packaging shows signs of damage, they should be signed for as ‘received damaged’. Claims for shortages, incorrect items or items damaged in transit should be notified in writing to the carrier and ourselves within two days of receipt. Regrettably, claims not signed for as ‘received damaged’ or not notified to us within this period CANNOT BE ACCEPTED as we are unable to claim from the carrier. 

6. CANCELLATION AND RETURNS

6.1 Cancellation or amendment of orders: – If any ordered goods are cancelled or amended after manufacture has started, the Company reserves the right to charge for costs involved in accepting the cancellation or amendment. The written consent of the Company must be obtained before cancellation of any order is accepted.

6.2. Returns: – Goods may not be returned if they are made to order or without the Company’s written consent. Email orders@islajamesinteriors.com 

If agreed, returned ‘Standard’ items are subject to a 25% re-stocking charge. Goods should be returned carriage paid to our warehouse in good re-saleable condition with its original packing. All returned goods are subject to inspection for ‘as new’ condition. If items are found to be damaged then 100% charges will apply.

Fibre optic cable lengths cannot be joined and therefore cannot be returned once cut. Additional wiring and accessories may be required for installation. No warranty applies if used outside manufacturer’s guidelines.

Any ‘MODIFIED‘ items are not eligible for return. We can advise on a case-by-case basis. 

7. GUARANTEE

The Company’s products are manufactured in accordance with the latest international Test House approval specifications. Components which develop faults not caused by Clients’ negligence within a 12-month guarantee period will be repaired or replaced at our discretion. Under no circumstances can the Company accept liability for labour charges, out of pocket expenses or damage incurred by defects however caused. LIABILITY EXTENDS TO REPLACEMENT OF DEFECTIVE GOODS ONLY AND NOT ANY CONSEQUENTIAL LABOUR CHARGE